Behind the Scenes at Pak Mail USAFA Cadet Package Receiving: Two Months Later

Pak Mail 232 signed the Army and Air Force Exchange Service (AAFES) contract for US Air Force Academy cadet package receiving services on June 1. Our immediate goal was to improve the level of service for our customers, the cadets. The changes and improvements have been tremendous in the last eight-plus weeks. Our cadets have noticed and are providing us with lots of positive feedback.

Highlights of our service enhancements are:

  • automation and complete electronic tracking of all incoming and outgoing packages (UPS, FedEx, DHL, OnTrac)
  • email notification of package receipt
  • storage modifications in package area
  • customer friendly extended hours

Out of all of these enhancements, the cadets are most excited about receiving email notifications when packages arrive for them. Knowing that our cadets and future leaders maintain hectic schedules, this service implementation is a priority for us. Cadets no longer have to wait in line wondering if they have packages.

As we “march” through the school calendar, we will be looking for more opportunities to provide the level of service that the Academy exemplifies. Pak Mail is an authorized shipper for UPS, FedEx, and DHL, and brings these services and appropriate packaging techniques to the Academy as well.

On a personal note… a special thanks to Lorrie for your invaluable input and dedication to excellence. We could not have accomplished these changes without you!