June 14, 2010
Dear Jim and Chris,
I just wanted you to know how pleased I am with the packing and shipping service you recently provided for me. However, it was the unexpected answer that I received from the person that repaired my laptop that I wanted you to know about.
When I received my laptop back I phoned to thank the technician for the quality work that was done. I asked if that is how he sends out all of the finished repair work because I was very impressed with the care and protection that was taken to ensure a safe return.
His response was, "That is how it arrived to me and it is clearly the best packaging I have ever had sent to me." Needless to say I was unwittingly surprised that he had used the same packaging to return my laptop. I wish I could have taken credit for a job well done; but, the credit clearly is owed to you.
Thanks for taking great care of my important package and I'll be sure to recommend you in the future to anyone looking for personalized, professional service that exceeded all expectations.
Kind regards,
Daniel J. Toner
Colorado Springs, CO